Return window
You may request a return within 15 days of delivery. Items must be unused, in their original condition and packaging, with all accessories and manuals included.
How to start a return
- Email support@voltlyboston.com with your order number and the reason for the return.
- We reply within one business day with return instructions and an address.
- Items sent back without an approved request cannot be accepted.
Return shipping
If the item is faulty, damaged or incorrect, we cover the return shipping and send a prepaid label. For change-of-mind returns, the return shipping cost is the customer's responsibility.
Refunds
Once your return is received and inspected, we notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it can take an extra billing cycle to appear on your statement.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for the replacement.
Non-returnable items
- Items marked final sale or clearance
- Gift cards
- Opened earbuds, headsets and other hygiene-sealed audio products
- Items damaged by misuse, accident or unauthorised modification
Damaged or wrong items
Please inspect your order on delivery. If anything is defective, damaged or not what you ordered, contact us within 7 days and we will make it right with a replacement or a full refund.