Information we collect
- Order information: name, billing and shipping address, email, phone number and payment confirmation (card details are handled by our payment processor, never by us).
- Device information: browser type, IP address, time zone, pages viewed and referring site, collected through cookies and similar technologies.
- Support information: messages you send us by email or through the contact form.
How we use your information
- To process orders, arrange shipping and send order confirmations and tracking
- To provide customer support and handle returns or refunds
- To detect and prevent fraud or abuse
- To improve the store and, where permitted, to show relevant offers
Sharing your information
We share personal information with service providers who make the store work: Shopify (our e-commerce and checkout platform), payment processors, and shipping carriers such as USPS, UPS, FedEx and DHL. We may also disclose information to comply with applicable law or a lawful request. We do not sell your personal information.
Data retention
We keep order records for as long as necessary to fulfil the purposes described here and to meet legal, tax and accounting requirements.
Your rights
Depending on where you live (for example California, Colorado, Connecticut, Virginia or Utah), you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of targeted advertising. To exercise a right, email privacy@voltlyboston.com. We will verify your request and respond within the timeframe required by law.
Children's privacy
Our store is not directed to children under 13 and we do not knowingly collect their personal information.
Changes and contact
We may update this policy to reflect changes to our practices or for legal reasons. For any privacy question, contact Voltly Boston, Boston, Massachusetts, United States — privacy@voltlyboston.com.